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Fulfillment Technology Analyst - WMS

Fulfillment Technology Analyst - WMS

Lake Zurich/Aurora, IL 

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Even after celebrating our 10-year anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Job Description:
Reporting into a regional fulfillment technology lead analyst or manager, this entry to early career leveled position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system KӦRBER (HighJump ONE platform) in our Factor brand Chicago area production and distribution facilities. The position will be based in Lake Zurich, IL but will also have interaction and require frequent presence in facilities in Aurora, Burr Ridge, Lyons, and Joliet.

 You will…
  • support all areas of the warehouse management system (WMS) application [High Jump ONE Platform] for our Chicago area Factor brand facilities including:
  • serve as super user and level one support for the warehouse end-user community in supporting any technical or functional issues 
  • manage system configuration based on operations team direction
  • facilitate end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
  • oversee user menu profile and security setup for the application based on operations functional roles
  • participate in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
  • Coordinate and execute any required testing activities in support of the application with fellow colleagues based in other geographies
  • Work with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
  • Represent the Fulfillment Technology team as needed with any cross functional initiatives and working with colleagues in operations, quality, automation, procurement, or upstream enterprise technology
  • Understand all available fulfillment technology team reporting tools and create reports that enable improved operation visibility and performance
  • Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
  • Coordinate with a regional infrastructure manager to help support local network services as needed

You are…
  • Able to multitask and prioritize responsibilities in a fast-paced environment while maintaining close attention to detail
  • An excellent oral and written communicator with a team player mentality
  • Someone with technical aptitude eager to learn/work in supply chain technology
  • A roll up your sleeves type who is comfortable working with individuals at all levels of an organization

At a minimum you have…
  • Interest and aptitude to learn and support a WMS in an RF based, automation enabled, e-com fulfillment environment (any direct experience with KӦRBER HighJump ONE WMS is a plus)
  • Some level of proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)
  • Undergraduate degree or equivalent experience: Supply Chain Management, Management Information Systems, or Industrial Engineering Degrees preferred but not required
  • The willingness and flexibility to adjust to alternate work hours as occasionally required to support a 24/7 warehouse/production operation 
  • The willingness and ability to travel to different HelloFresh|Green Chef|Factor facilities as needed in support of projects or platform rollouts or to collaborate with peers.

You’ll get...
  • Competitive Salary & 401k company match that vests immediately upon participation 
  • Generous parental leave of 16 weeks & PTO policy 
  • $0 monthly premium and other flexible health plans 
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
  • Company sponsored outings & Employee Resource Groups 
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company  

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.