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Clinical Coordinator

Our Company
Cerebral is a one-stop shop for high-quality mental health care. 
Since launching in January 2020, we have gone from 5 people in an off brand WeWork to over 2,000 team members across the United States working hand in hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, wait times, and stigma.
 We recently became the fastest mental health company ever to unicorn status, having raised over $162 million and achieved a valuation above $1.2 billion raised. Cerebral’s investors include Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT. 
It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

About the Role:
We are looking for a Clinical Coordinator to help make sure our clients are always receiving the highest quality care. You must be able to work a schedule including both weekend days (i.e. Wed-Sun or Sat-Wed). Responsibilities will include:
  • Replying to inbound messages from clients regarding prescription orders, questions about Cerebral, cancellation requests, and emotional wellness
  • Collaborating with the clinical team and managing communications between clients and clinicians
  • Troubleshooting with the clinical team to ensure clients are receiving medication in a timely manner.
 
Requirements
  • You are a strong verbal and written communicator
  • You enjoy fast-paced and ever changing work environments
  • You are highly organized and detail-oriented
  • You love working hard, and enjoy having a multi-dimensional role
  • You bring empathy, patience, and grit to all of your interpersonal interactions.
  • You are proficient using a computer and have the ability to learn how to use new computer programs quickly