Software Support Intern
Job Overview
Qwickly, Inc. is looking to hire a Software Support Intern to assist in supporting the Product and Development teams by documenting processes, developing support documentation, completing product QA and Tier 1 technical support. The Product Support Intern will also assist in data input and communication of technical issues to necessary stakeholders.
Reports To
The Software Support Intern will currently report to the CEO.
Responsibilities and Duties
• Document support processes and identify opportunities for mitigating support calls.
• Contribute to documentation and knowledgebase article library.
• Track and monitor all support cases to ensure timely resolution and follow-up.
• Provide Tier 1 support for client base on all Qwickly, inc. Products.
• Escalate and/or communicate technical issues to development, design, sales, and other stakeholders based on necessity.
• Research and present on product support best practices.
• Provide quality assurance and testing to assist the development team in finalization of product/feature release.
• Assist in the scheduling and management of technical meetings both internally and externally.
• Take record of meeting notes and keep good documentation of items moving forward.
• Other duties as assigned.
Qualifications
• Excellent Customer Service Skills.
• Exceptional verbal and written communication skills
• Good ability to problem solve and utilizes innovative thinking.
• Comfortable in a fast-paced environment.
• Attention to detail.
• Ability to be autonomous and work well in teams.
• Experience partnering cross-functionally (clients, developers, subject matter experts) to improve products.
Benefits
• At Qwickly, Inc., we believe that we should all have the ability to have work-life balance, so we offer the flexibility to do just that because life shouldn’t be all work and no fun.
• Free gym membership
Additional Information
This position is for an onsite intern at our main headquarters in Cleveland, Ohio. The internship requires the person to be in the office regularly to be successful.
There is some flexibility in schedule and start date. We are looking to work within the following framework:
Hours per week: Up to 20 hours/week.
End Date: December 31, 2021
For this position, we are offering $12.50/hour compensation.
A successful candidate may be offered opportunities to continue working for the company beyond the time period outlined above.
About Qwickly
Qwickly, Inc. is a user-centered productivity platform for learning management systems, connecting them to cloud storage providers, and creating a product that connects students and instructors to the system’s most utilized tools. Founded in 2013 by John DiGennaro and Matt Hadgis, Qwickly has over 850 clients around the world. Qwickly has reduced help desk tickets at client institutions and increased cloud drive adoption. Qwickly can be customized to fit the needs of each educational institution, and is designed to dramatically simplify the workflow of common tasks within learning management systems.
Qwickly is a licensed developer for Google, Dropbox, Box and Microsoft, Blackboard, Canvas, and D2L and is an official Blackboard Building Blocks Partner™ and part of the Blackboard Developers Network ™ . Blackboard®, Blackboard Partnerships™ Program, the BlackboardDevelopers Network™, and Blackboard Building Blocks™ are registered trademarks of Blackboard Inc. and are used with permission. All rights reserved.