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Client Strategist 2

MARKETPLACE STRATEGY – a rapidly growing digital marketing agency focused on online marketplaces, including Amazon, Walmart, Jet, and others – is looking for an experienced Client Strategist to join our team in Cleveland, Ohio. The Client Strategist 2 role is focused on mid-sized accounts, managing the client relationship and strategy. You be both internal and external facing, communicating with both teams on a daily basis. This role reports directly to the Executive Vice President and operates in the Account Strategists team with 10-15 other people.
RESPONSIBILITIES
  • Direct account ownership:
  • Own client relationship and all communication between client and internal team
  • Set and manage client expectations
  • Develop client strategy based on client goals
  • Coordinate tasks and at time manage internal teams to meet deadlines and provide deliverables
  • Focus on client retention and client profitability
  • Grow relationship w/ client and grow MRR
  • Ability to provide support other team members on other accounts
  • Ability to add value above and beyond tactical execution
  • Gain deeper understanding of Amazon ecosystem, the backend platforms and sales acceleration tactics
  • Results are achieved through individual and team efforts
  • Self directs on all tasks for self and team
  • Strategic, value added approach to client management
  • Seeks input from teammates on best practices
  • May mentor others in the team; helps new hires/interns ramp up
  • Active in client and internal meetings
  • Deliver as a client team lead
  • Receptive to feedback from colleagues, and is able to take and absorb critical feedback
REQUIREMENTS
  • Bachelor's degree
  • 3 or more years of account/project management experience in a digital marketing agency setting
  • The role is based in Cleveland, Ohio and may require some travel, depending on company needs
IDEAL CANDIDATE:
  • Ability to lead discussions w/ internal and external teams
  • Ability to shift priorities to meet client needs
  • Project management experience through digital platforms
  • Ability to help clients hit goals and pivot as needed
  • Deep understanding of digital marketing and online marketplaces
  • Search and ecommerce experience is a plus
  • Ability to learn on-the-go, and quickly become able to add strategic value to client work
  • A positive attitude, good sense of humor, and willingness to learn new ideas
ABOUT MARKETPLACE STRATEGY:
Marketplace Strategy is a fast-paced agency where you will have freedom and control of your and the company’s success. Our team is growing at a quick pace and you will have the opportunity to make a big and immediate impact. We have a flexible, fun, and hard-working environment.
Our Mission: To partner with clients to transform their brands through online marketplaces, while creating a company that attracts, empowers and retains remarkable people.
We also have 6 Core Values
  1. Crush it for Clients – Focus on delivering great results
  2. Always be Learning – When we stop learning, we die
  3. PMA All Day – Positive Mental Attitude
  4. Focus on the Client Experience – Build the relationship
  5. Be a Team – Leverage collective minds with shared intent
  6. Create Something Great – Be proactive and seek opportunity
These core values and our mission are extremely important not only to MPS internally, but also for how we represent ourselves with our clients. We share our core values and company mission to highlight who we are as a business and to clearly identify our focuses on both our customers and our culture as an organization.
Here are some of our other benefits:
  • Competitive salary + potential commission bonus
  • Full benefits + 401(k) & pension
  • Continuing education dollars + Sabbatical program
  • Rapid learning and growth opportunities
  • Casual dress + in-office snack surplus
  • Beautiful, new office space with views of downtown Cleveland and Lake Erie (currently working remote)
  • Free office parking
  • Dog-friendly office
  • A transparent leadership team that places a large focus on culture
  • A commitment to providing and supporting professional development
  • Quarterly company-wide off-site meetings and outings
  • Office-wide “Work From Home” schedule during the last week of the year