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Customer Service Representative

Arborwear is searching for an exceptional new Customer Service team member who can exceed customer expectations for our growing company. Reporting to Customer Service Manager, you will:

Answer the phones with enthusiasm and willingness to help our valued customers.
Enter orders with attention to detail
Work with other departments within Arborwear to assure a positive customer experience
Supporting the sales department in an effort to grow Arborwear year over year
Process orders by entering styles, sizes, colors and taking payment information
Making every guest feel like the more important one we’ve ever had with every communication
Answer customers’ questions and share product knowledge. Suggest products customers may not have known about or thought of to try.
Communicate with customers about new products, special offers, events or and other potential interesting information
Build relationships with repeat customers and get to know their preferences to better serve them.
Alert management of potential issues or roadblocks from serving all customers
Develop product knowledge, skill set, learn and grow with the company
Keep up-to-date with sales, promotions, trends, retail markets, and merchandising
Have positive sense of humor, great energy and infective enthusiasm
 

SKILLS
Excellent customer service skills
Organized with attention to detail
Desire to be a quick and effective problem-solver
Ability to learn quickly
Multi-tasker who can handle multiple tasks simultaneously
Dependable, demonstrable work ethic
 
QUALIFICATIONS
College degree
At least 3 years total experiences within a retail, sales, data entry, promotional products, and/or customer service environment
Experience with order management, point-of-sale or CRM and ERP systems such as Salesforce, Hubspot, Netsuite, or similar
Computer skills including Microsoft Office or Google Drive
Excellent verbal communication skills, especially on-phone skills
Excellent organizational skills, attention to detail, set priorities, and meet deadlines.