Consumer Complaint Analyst - Quality Assurance

Begin a meaningful career right here.

 

 

 

P&G is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges.

 

 

We believe great ideas emerge from the creative connections that happen between our talented employees and we encourage diverse, multi-functional teams to work together to generate new ideas to address challenges we face.

 

 

Consumer Complaint Analyst are vital to the success of our business at P&G. In this role, you will support the Consumer Complaints governance processes within the Consumer Complaints Management Organization. This role is responsible for assessing consumer complaints, summarizing, reporting the findings, and partnering with key internal Business Analysts, along with members/leaders from other influencers and businesses to drive improvements and increase customer satisfaction.

 

 

Are you ready for the challenge? We believe you have what it takes to join our team today!

 

 

Required Qualifications:   

    * You must be 18 years of age or older

    * Have a minimum of a high school diploma, GED, or equivalent education

    * Have administrative experience

    * Individual must be able to manage timeliness, focus on priorities, execute business plan and initiate action

    * Sets specific objectives and works to meet/exceed with sense of urgency

    * Looks to deliver timely results and effectively support the on-going management of the consumer complaint systems compliantly and effectively

    * Skilled with MS Office applications (Word, Excel, PowerPoint)

 

Preferred Qualification: 

    * A two- or four-year degree or equivalent administrative experience 

 

The Value of a P&G Career

    * Ongoing coaching and career development – you will work with passionate people and have access to best in class training through our P&G Leadership Academy as well as day-to-day mentoring from your manager.

    * We provide a market-competitive salary benchmarked against the finest companies, so you'll be able to spend your generous vacation time doing more of the things you love with the people you love.

    * We offer a suite of benefits, including but not limited to: flexible working arrangements, remote working options, generous paid vacation increasing with service, generous parental leave policies, group life insurance, health insurance, and dedicated support to help you find the right child care or elder care.

    * Additional perks include discounted P&G products from our company shops and a discount platform offering you unbeatable savings on everything from groceries to exotic holidays.

    * What's more, your financial package might include things like interest-free loans, a tax-advantageous share purchase plan, a contributory pension plan, and financial education and advisement on topics including purchasing real estate and generating wealth. 

 

Just so you know:

 

 

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

All will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

 

 

Immigration sponsorship is not available for this position, except in rare situations based on Procter & Gamble's sole discretion. Applicants for U.S. based positions are eligible to work in the U.S. without the need for current or future sponsorship. We do not sponsor for permanent residency. Any exceptions are based on the Company's specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.

 

Procter & Gamble participates in e-verify as required by law.

 

 

Qualified individuals will not be disadvantaged based on being unemployed.

 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.