Intern Opportunities for Undergraduate Students: Customer Success Account Manager & Customer Engineer (Summer of 2021)
As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.
Applications to these opportunities are considered for the roles described below, depending on education level and/or location. To be considered for an internship position, you need to currently be enrolled full-time as a student majoring in an applicable field (with at least one semester/quarter remaining after a summer 2021 internship).
Responsibilities
Customer Success Account Manager
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
As a CSAM intern, you will work very closely with a CSAM mentor to understand the CSAM role. You will also complete one or more projects throughout your internship that will accelerate your learning and drive business impact.
Customer Engineer
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.
CEs participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them. The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers. CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise. The CE identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
As a Customer Engineer, you will work very closely with a CE mentor to understand the CE role. You will also complete one or more projects throughout your internship that will accelerate your learning and drive business impact.
Qualifications
· Currently pursuing bachelor's or master’s degree in business, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields (with at least one semester/quarter remaining after a summer 2021 internship)
· Microsoft Product Certification, MCSE or other technical certifications preferred
· Ability to manage executive relationships, both internally and with customers, to create business transformation
· Excellent communication skills and superior customer-service skills desired
Ability to work independently with minimal management supervision and as part of regional/virtual teams
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.